Frequently Asked Questions

Frequently Asked Questions

 

    Product Questions:

  • 1. What is the difference between lined and unlined paint cans?
  • 2. Are your paint cans and tins safe for food?
  • 3. Are your tins available in custom colors or with printing?
  • 4. What is a UN Rating?
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    1. How do I place an order?

     

    2. Do you have a minimum order?
    • Answer: Yes. Our minimum order is $10.00.

     

    3. I am looking for something specific, but I do not find it on your website. What can I do?
    • Answer: Send an email tohelp@bestcontainers.com with your exact requirements and include a picture if possible. If we don't carry it, we may know someone who does.

     

    4. Are you a distributor or a manufacturer?
    • Answer: We are a distributor. We do not make any of the items shown on our website.

     

    5. Do you buy or sell reconditioned/used containers?
    • Answer: No. We only sell new products.

     

    6. My order is damaged, what should I do?
    • Answer: Email us at help@bestcontainers.com with your order number (provided in the subject line of your email confirmation), which items are damaged as well as the quantity, and if the carrier was notified of the damage upon delivery. Do not throw out any of the damaged product or the packaging it came in away as the carrier may request to see these items.

     

    7. How can I get an invoice for my order?
    • Answer: When you order has shipped and your credit card has been billed, an automated email is sent to the email address provided on your order. There you will find a link to check the state of your order which will also provide a printable invoice. If either of these methods is not working, send an email to info@bestcontainers.com with your order number (provided in the subject line of your email confirmation) or the reference # found on the packing slip, name, fax number or email address to send the invoice to, and state your request for an invoice and the accounting department will send you an invoice. If you cannot find either the order number or the reference number, please provide the ship to information for the order.

     

    8. How do I pay for my order?
    • Answer: Preferred payment is with Visa, Master Card, or American Express. We will also accept a Money Order in Advance for orders with a product total of $150 or more. You are required to pay the product total plus the estimated shipping and handling charges. We will provide a bill that will need to be included with the check to be processed, and the money order must be received before the order will be placed. You will then be billed or credited for any difference once the order ships.

     

    9. Do you offer open accounts with Net 30 terms?
    • Answer: We do not offer open accounts to new customers; a minimum of 6 orders must be shipped before an open account will be considered. After 6 orders have shipped, credit references must be submitted for consideration. Orders placed using the open account require a $200 minimum product total. Any orders under that amount should be paid using Visa, Master Card, or American Express. Orders under $500 have Net 15 terms and orders over $501 have Net 30 terms.

     

    10. How much are the shipping and handling charges for my order?
    • Answer: Shipping charges are based on what the carrier charges us plus our handling fees. Since we do not have the carrier charges until after the order ships we cannot provide an exact shipping and handling charge beforehand. If you would like an estimated shipping charge, you are more than welcome to request one. Just send an email to help@bestcontainers.com that includes the following information. All questions must be answered to provide a shipping estimate.
      • Exact part number(s):
      • Exact quantities:
      • The ship to city, state and zip code
      • The location of the delivery; residential or commercial
      • Preferred shipping method; Ground, 3 Day Select, 2 Day Air, or Next Day Air

     

    11. What are your handling fees?
    • Answer: We charge a handling fee of $3.00 per package shipped and a $1.00 total order-processing fee. To waive the $3.00 per package fee, provide us with your carrier account number and we will ship using your account.

     

    12. What is a carrier account number?
    • Answer: If you have an account with UPS or FedEx or any other standard carrier, provide us your account number, and we will ship your order on your account. The only shipping and handling fee youíll be charged by us is our $1.00 total order-processing fee.

     

    13. Can I get a shipping estimate before placing my order?
    • Answer: Yes, provide the below information and we will be happy to. Please keep in mind we have to send these requests to our shipping warehouse, since they are shipping our orders all day and estimates do take some time, we may not be able to reply the same day with an estimate.
      • Exact part number(s):
      • Exact quantities:
      • The ship to city, state and zip code
      • The location of the delivery; residential or commercial
      • Preferred shipping method; Ground, 3 Day Select, 2 Day Air, or Next Day Air

     

    14. What is the difference between Business Ground and Ground Home Delivery?
    • Answer: Both are for Ground delivery but UPS and FedEx charge differently for a package shipped to a home location, even if itís a business in the home, and delivery to a business in a commercial location. If the order will be shipped to a residence, even if itís a home-based business, please select Ground Home Delivery and use Business Ground if it is going to a commercial location.

     

    15. Do you offer expedited shipping?
    • Answer: Yes, during checkout there is an option to choose your preferred shipping method, Ground home delivery, Business Ground, 3-Day Select, 2-Day Air, or Next Day Air (by early AM or end of day). For us to ship your order the same day using one of the expedited services (3 Day Select, 2-Day Air, or Next Day Air), the order MUST be placed by Noon central time or it will not ship till the following business day. If the shipping charges will cost more than the cost of the order, we do try to contact the customer before shipping to get their approval.

     

    16. Can I get free samples of your items?
    • Answer: We offer samples of selected items, and some items are available for the cost of the shipping. Just send an email to help@bestcontainers.com to inquire about your item.

     

    17. Do you have a catalog?
    • Answer: No, since we are an online reseller, our catalog in listed on our website. If you have questions about a specific item, email us at help@bestcontainers.com.

     

    18. How can I make changes to my order?
    • Answer: Email us at help@bestcontainers.com with your order number (provided in the subject line of your email confirmation) and the changes you would like to make. We must have email or fax verification of the changes you request. Phone requests will need to be verified with an email or fax. Since most orders ship in 1 business day, we cannot always make changes to your order.

     

    19. How can I cancel my order?
    • Answer: Email us at help@bestcontainers.com with your order number (provided in the subject line of your email confirmation) and the reason you would like to cancel your order. We must have email or fax verification of the cancellation from you. Phone requests will need to be verified with an email or fax. Since most orders ship in 1 business day, we cannot always cancel your order.

     

    20. I want to return my order, what should I do?
    • Answer: Email us at help@bestcontainers.com with your order number (provided in the subject line of your email confirmation), exactly what items you wish to return and the reason why. We will email you back with a Return Authorization Number, that must be on the package or credit will not be issued, as well as the returning warehouse address. Please DO NOT send your return to our corporate headquarters in Idaho. You will be charged additional shipping to return the order to the correct warehouse. Products ship from various warehouses and must have the Return Authorization Number and the correct address to be accepted.

     

    21. Will I receive credit on my entire order once it is returned to your warehouse?
    • Answer: No, credit will only be issued for the product being returned; you are responsible for all freight charges including the original shipment and the return. Also, all items are inspected upon delivery to verify they are still in sellable condition before any credit is issued. Any un-sellable product will NOT be credited. Some items do have a restocking fee as well, which will be deducted from your credit.

     

    22. There are items missing from my order, what should I do?
    • Answer: Email us at help@bestcontainers.com with your order number (provided in the subject line of your email confirmation) and which items are missing from your order. We will then be able to help you with the problem as soon as possible.

     

     

     

    Products

     

    1. What is the difference between lined and unlined paint cans?
    • Answer: The epoxy lining is needed when the cans will be filled with water or latex based products. If the cans are being used for a craft project with no water, our unlined cans may work. The epoxy lined cans are a gray matted finish where as the unlined cans are the tin finish.

     

    2. Are your paint cans and tins safe for food?
    • Answer: No, our paint cans and tins are meant for industrial use, they are not FDA approved. If you would still like to use these with food, you will need to have a barrier (i.e. plastic bag or tissue paper) that will not allow the food to touch the top, sides or bottom of the containers. Please note, however, that we do have some seamless tins that are lined with an FDA coating shown under the Misc Tins section.

     

    3. Are your tins available in custom colors or with printing?
    • Answer: No, we only carry the tins shown on our website. We do not offer any customization.

     

    4. What is a UN Rating?
    • Answer: A UN Rating is required when shipping a hazardous regulated product. If you are unsure whether your product needs a UN Rated container, whomever shipped you the product or who ever will be shipping the product for you should know. If you would like to learn more about drums, visit our drum primer page.