Customer Service:


We deal in high quality merchandise and strive for premier service to our customers. Our motto is simple, "We treat others how we want to be treated."

Orders ship from various locations, and returns should never be sent to the corporate office.

What's the best way to reach Best Containers? We usually respond immediately by email, that's the easiest way to reach us. Our response may be better suited to a phone call or fax, so please provide your contact information when you email us (and indicate your preference in how we respond): EMAIL REQUEST


Our corporate office is located:
BestContainers.com
2976 E. State St.
Suite 120 PMB #1
Eagle, ID 83616
Fax: 866-869-5109
Phone: 888-688-DRUM (3786)

help@bestcontainers.com

Limited Liability:

Because local standards and regulations vary significantly, we cannot guarantee that all products meet all applicable requirements in each locality. The customer assumes responsibility for compliance with such safety standards and regulations in those localities where the products will be shipped, sold and used. Further, it is recommended that you seek professional, independent advice regarding use of these products. We are unable to comment on the compatibility of your product with our items. We recommend contacting the company who manufacturers or distributes your product for their recommendation of compatible materials. Once you are aware of the appropriate materials that can be used with your product, we can suggest our items made of that material.

Payment Policy:

We accept Visa, MasterCard, American Express and Discover. We also can process a pre-pay order. We will work up an invoice including product cost and estimated shipping charges and email that to you. Once we have received the payment with the invoice, we will ship your order. We will then bill you for any balance due or credit you if shipping comes under the estimated cost. We do not offer open accounts to new customers until a minimum of 6 pre-pay or credit card orders have been processed. After 6 orders have shipped, credit references can be submitted for consideration.

Shipping/Handling:

We sell a variety of products that range in sizes larger than 55 gallon drums and smaller than ½ ounce tin containers. We allow our customers to order any mix of products and in almost any quantity, rather than requiring full pallet or case orders. These factors pose a unique challenge when it comes to calculating shipping costs. This is why we cannot show our shipping and handling charges at checkout. Customers are always welcome to request a shipping estimate prior to placing an order.Once your order is shipped, you will receive an email (to the address provided on your order) with a link to a printable invoice showing the total for your order, including product and shipping/handling charges. Once an order has shipped, it cannot be cancelled.

Here’s how the shipping/handling charges work:
  • We ship via UPS, FedEx, and various LTL carriers (truck lines). UPS will be our first option unless FedEx or an LTL carrier will be less expensive.
  • In addition to the carrier's charges to us, we charge an order processing fee of $1 per order and a handling fee of $3 per package shipped.
  • These shipping charges will not appear at checkout, but will be charged to your card after the order ships.

  • Customers are always welcome to request a shipping estimate. This is ONLY an estimate since the exact charge is not available until after the order ships, but it is usually very close to the actual cost. There are two ways to accomplish this:

    1.)You may place a request for a shipping estimate to be provided prior to processing your order in the comments section of your online order form. This will flag your order an you will receive an email with the estimated shipping/handling costs that you must reply to with your verification before your order can be shipped.

    2.)You can send an email in prior to processing your order with the below information;
  • Exact part number(s)
  • Exact quantities
  • The ship to city, state and zip code
  • Whether the location of the delivery is residential or commercial
  • The preferred shipping method; Ground, 3 Day Select, 2 Day Air, or Next Day Air


  • Orders normally ship within 1-2 business days. If you need your order by a specific day, please email to request how long your order will take in transit and if there is a lead time associated with the items you request. Please note that orders that need expedited shipping must be placed by Noon CT for same day shipping or they will not ship until the following business day. If there are any issues with shipping your order on time we will contact you within 1 business day.

    Missing or Damaged Items:

    We ship all products per manufacturers' instructions; however, occassionally an order may occur damage during shipping. If you receive items in your order that are damaged or missing, we must be contacted within 2 weeks of delivery. Send an email stating your order number and the problem with your order. We can then provide the correct solution. In case the order is damaged during shipment, keep the order in the condition it was received, retaining all packaging materials and sign for as damaged, if possible.

    Returns:

    Most of our items can be returned. However, there are some that may have restrictions. Contact us before placing your order with any question you may have about the product and whether it is returnable. Anything custom made by our manufacturers cannot be returned, and most of our manufacturers do require a re-stocking for anything drop shipped from their warehouse.

    If you have received an item that you would like to return, below are the steps for our return policy. Note you will be credited only for products in sellable condition. You will still be responsible for all shipping and handling charges, including the original shipment and the return. Refused shipments will incur shipping charges.

  • Your return request MUST be submitted via email. Requests must be submitted within 2 weeks of delivery.
  • Please provide the following information in your email:
    • Best Containers Order Number
    • Part Number(s) being returned and Quantity
    • The Reason for your Return
  • We will email back to you with a Return Goods Authorization (RGA) and the correct address to return the order to. Please note that you must have this RGA information on your shipping label and with your return to assure you are correctly credited. DO NOT RETURN PRODUCTS TO OUR CORPORATE OFFICE; items must be returned to the shipping warehouse.If products are returned to our corporate office in Idaho, there will be an additional shipping charge, for the product to be shipped to the correct warehouse.
  • Returns must be received within 30 days of the RGA Number being assigned or the order will be non-refundable.
  • Once the order is received at our warehouse, refunds can take up to 5 business days to be processed.